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Terms of service

By accessing our store, you agree to comply with the following terms:

  • You must be at least 18 years old to make a purchase.

  • Prices are displayed in [currency] and include VAT unless stated otherwise.

  • We reserve the right to update or discontinue any product at any time without notice.

  • Orders are confirmed only after successful payment.

  • We are not responsible for delays caused by shipping carriers or customs.

Governing Law:
These Terms are governed by the laws of [Your Country/Region].

                     Return and refund policy

Returns
We accept returns within 14 days of delivery for unused and unopened products in their original packaging.
To start a return, please contact us at support@skinityofficial.com with your order number.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days to your original payment method.

Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 48 hours of delivery with photos attached.

Exceptions / Non-returnable items
For hygiene reasons, opened or used skincare products cannot be returned.

Contact for returns:
support@skinityofficial.com
📦 Shipping address: Muldavas 4-5, Dobele, Latvia, LV-3701

                      Shipping policy

Processing Time: 1–3 business days.
Delivery Time: 3–7 business days within EU / 7–14 days for international orders.

Carriers: DPD, DHL, or local postal services depending on your location.

Shipping Fees:

  • Free delivery for orders above €60

  • Latvia flat rate €5.99 from smaller orders

  • EU flat rate €7.30 for smaller orders 

  • International standart flat rate €9.84 for smaller orders

          United States standart flat rate €9.72 for smaller orders

Order Tracking:
Once shipped, you will receive a tracking number via email.

Customs & Duties:
International customers are responsible for any customs fees or taxes.